Free
Try Userfeel with a limited Free account — 3 credits to run your first tests.
$0
- ✓3 credits ≈ 3 unmoderated sessions
- ✓Bring your own tester
- ✓Demographic filters and screener questions
- ✓Test templates and transcription
Pricing
The ROI of Better UX,
priced to scale.
Find the perfect plan for your research needs. Choose the right mix of credits, seats, support, and analysis depth without overbuying your workflow.
Credits scale with your testing volume
Replace-a-Tester guarantee included
Bring your own participants anytime
Plan Structure
Three tiers, one research platform.
The reference pricing model is simple: Solo for growing teams, Team for scaling programs, and Enterprise for organizations with broader support and governance needs.
Solo
For teams that want to start running research consistently without extra complexity.
$3,000/ year
- ✓50 credits ≈ 50 unmoderated sessions
- ✓Userfeel Panel — 7M+ testers
- ✓Moderated tests and surveys
- ✓2 admins + 5 viewers
Team
For scaling teams that need more flexibility, more support, and more continuous insight.
$5,500/ year
- ✓Everything in Solo included
- ✓Full AI analysis suite
- ✓Tree tests, card sorts, B2B and non-English panels
- ✓3 admins + 10 viewers
Enterprise
For larger organizations that need tailored setup, advanced support, and a custom research rhythm.
$15,000/ year
- ✓Everything in Team included
- ✓Best per-credit rate
- ✓Manual test review and priority support
- ✓5 admins + unlimited viewers
✓Replace-a-Tester guarantee
✓90-day refund on unused credits
✓Credits valid for a full year
Comparison Matrix
Compare our plans
All tiers include the Userfeel core. Team and Enterprise expand research methods, AI depth, and admin flexibility for more mature programs.
Swipe sideways to compare all plans →
| Feature | Free | Solo | Team | Enterprise |
|---|---|---|---|---|
| Credits | 3 | 50 | 100 | 300 |
| Price / year | $0 | $3,000 | $5,500 | $15,000 |
| Price / credit | — | $60 | $55 | $50 |
| Admins | 1 | 2 | 3 | 5 |
| Viewers | 0 | 5 | 10 | Unlimited |
| Testing capabilities | ||||
| Unmoderated | ||||
| Moderated | ||||
| Surveys | ||||
| Tree test | ||||
| Close card sort | ||||
| Panel and recruitment | ||||
| Bring your own tester | ||||
| Demographic filters | ||||
| Screener questions | ||||
| Userfeel Panel (7M+) | ||||
| Non-English Panel | ||||
| B2B panel | ||||
| Analysis tools | ||||
| Transcription | ||||
| Time on tasks | ||||
| Test templates | ||||
| AI Assistant | ||||
| AI Summary | ||||
| AI Recommendations | ||||
| AI Sentiment Analysis | ||||
| Collaboration and support | ||||
| Test Preview link | ||||
| Account manager | ||||
| Manual test review | ||||
| Session reporting | ||||
| Security and compliance | ||||
| GDPR compliance | ||||
| SOC 2 | ||||
| Single Sign-On (SSO) | ||||
Credit Value
What your credits cover
Userfeel credits cover all features and tools listed in your plan. There are no surprise fees or add-ons when you launch your test.
| Userfeel Global Panel | |
|---|---|
| Study | Credit |
| 2 x 5-minute unmoderated sessions | 1 credit |
| 20-minute unmoderated session | 1 credit |
| 40-minute (un)moderated session | 2 credits |
| 60-minute (un)moderated session | 3 credits |
| Card sort | 10 credits per 20 responses |
| Tree test | 10 credits per 20 responses |
| Survey | 10 credits per 10 responses |
| User Interviews Integrated Global Panel | |
|---|---|
| Study | Credit |
| 20-minute unmoderated session | 3 credits |
| 40-minute (un)moderated session | 4 credits |
| 60-minute (un)moderated session | 5 credits |
| Bring your own tester | |
|---|---|
| Study | Credit |
| 60-minute unmoderated session | 0.5 credit |
| 60-minute moderated session | 1 credit |
$60
20-minute session with a panel tester, at the Solo rate
$30
60-minute unmoderated session with your own participants (0.5 credit)
$50
Per-credit rate on the Enterprise plan
Recruiting, incentives, transcription, and AI analysis are all included in the credit price.
If you are not satisfied with the usability test results, you can request a free replacement within 7 days of the date the test was conducted. You may also ask for a refund for any unused credits within 90 days of their purchase. In that case any applied discount is reversed.
Why Userfeel
The trust layer behind the pricing.
The plan comparison matters, but the platform value comes from reliable recruitment, consistent quality, and credits that stay flexible as your program evolves.
Global tester panel
Access quality testers in 40+ languages and recruit internationally without switching tools or vendors.
Quality guarantee
If a tester misses the mark or ignores the task, flag the session and credits are returned immediately.
Flexible credits
Spend credits on panel recruitment or your own participants. They stay valid for a full year.
FAQ
Frequently asked questions
How do credits work?+
Credits are the currency of the platform. In most cases, 1 credit equals 1 unmoderated session, and you can top up at any time as your testing volume grows.
Can we bring our own participants?+
Yes. You can use Userfeel to run tests with your own users at a lower credit cost while keeping the same test setup, recordings, and analysis workflow.
What is the Replace-a-Tester guarantee?+
If a participant provides low-quality feedback or fails to follow instructions, flag the session and Userfeel credits your account back immediately.
Next Step
Ready to see Userfeel in action?
Book a 30-minute demo with a research expert to scope your credits, support level, and testing methods against the workflow your team actually runs.
Better UX evidence, clearer pricing fit.